Terms & Conditions
1. Applicability, Client Information
The terms and conditions below and only these terms apply to all coaching services provided by Karen Netzel – Parent & Family Coaching to any individual or organization. In these terms (“the Terms”), “I”/“me” means Karen Netzel, and “you”/“your”/“yours” means you, the client.
No variation to these Terms shall be binding unless agreed in writing and signed by both parties.
On booking my coaching services, you accept these Terms.
“Fee” means the sum payable by you to me for Coaching.
“Coaching” means parent & family coaching services (including but not limited to single 1:1 sessions online via video chat or offline in Heidelberg, Germany, coaching programmes consisting of multiple sessions and group coaching) as booked by you.
”Session” means a single Coaching session (online or offline) lasting 50 minutes.
3. Karen Netzel’s Status
I am engaged as an independent business owner. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership, or agency relationship between me and you for any purpose whatsoever.
4. Client Status
By booking Coaching with me, you warrant that: (i) you are legally capable of entering into binding contracts; and (ii) you are at least 18 years old.
You understand that your Coaching results are dependent on your actions. You enter Coaching with the full understanding that you are wholly responsible for creating your own results.
You understand and agree that the Coaching provided by me is in no way to be construed as psychological counselling or therapy.
It is your responsibility to seek appropriate therapy, as needed.
5. Booking Coaching
Coaching can be booked online at https://karennetzel.com via my online scheduling account.
Coaching sessions take place either online per video chat or offline in Heidelberg, Germany, as booked by you.
In legal terms, online Coaching represents a service agreement under § 611 of the German Civil Code (BGB). When you book Coaching via my website (e-mail or telephone) you are requesting me to provide you with my Coaching services and entering into a Coaching agreement as defined by these Terms.
I agree to supply Coaching to you and you agree to pay the Fee for the same subject to these Terms.
The exact date and time I supply the Coaching is agreed when you book a session via my online scheduling account, or when both parties confirm a date and time via e-mail.
The amount of the Fee is in accordance with the Fees stated on https://karennetzel.com. By booking Coaching, you are agreeing to pay the Fee in full at booking or in instalments as stated in the booking form or Coaching agreement.
Online Coaching takes place via video chat or – in the case of technical difficulties – via telephone. If the latter applies, I will ensure that Coaching is provided to an equivalent level via telephone. In this case, you have no claim to a refund.
Offline Coaching takes place at the address provided by me.
There is no general admission to Coaching and the I reserve the right to decline Coaching in individual cases. This shall only ever be in line with my legal and ethical obligation and desire not to discriminate against any person and in accordance with anti-discrimination law. In this case, you will be informed immediately in writing and any Fees paid reimbursed in full.
Coaching (either online or offline) is not therapy and cannot take the place of psychological counselling or therapy or personal participation in comprehensive psychological therapy.
It is your responsibility to seek appropriate therapy, as needed.
7. Cancellation Policy
You have the right to cancel online Coaching in accordance with § 3 of the Distance Selling Act before the Coaching takes place. You can cancel Coaching within 2 weeks without giving a reason.
In the event that you cancel Coaching during the active Coaching period as defined by the Coaching agreement, Coaching sessions rendered up to that time will be charged at the Fee for a single Coaching session each and any additional fee already paid will be refunded.
See also 13. Your Obligations and Cancellation Fee.
8. Limitation of Liability
I shall not be liable to you for your Coaching results (online or offline), nor for any negative consequences, damages and losses (including without limitation, any direct, indirect, punitive or consequential loss or damages, and whether in tort (including without limitation negligence, contract or otherwise)) that may result in connection with the Coaching, as far as there is no intentional or grossly negligent behaviour on my part.
My liability to you shall at all times be limited to the amount paid, if any, by you for the Coaching.
Where reference is made to third party offers, e.g. via links, no liability is assumed for the contents of these providers. Unless I expressly declare otherwise, by linking to third party offers, I do not endorse opinions or factual claims published or represented by third party offers or claim these as my own.
Coaching is always confidential. In accordance with § 203 of the German Penal Code (StGB) as well as for ethical reasons, I am bound to a duty of confidentiality (disclosure of private secrets).
I acknowledge that anything you share with me is completely confidential.
I undertake not to disclose any information you share with me in any session in any way whatsoever (unless in the unlikely event that I am required to do so by law).
10. Data Recording
Within the scope of Coaching (online or offline), your personal data is stored to enable me to provide Coaching in the best way possible.
By booking Coaching and agreeing to these conditions, you consent to your data being stored.
11. Fees & Payment
When booking A fresh perspective Coaching (online or offline), you will be charged a fee of:
89,00 Euro per Coaching session (à 50 minutes)
199,00 Euro when booking a package of 3 Coaching sessions (à 50 min.)
If you book a package of 3 sessions, all 3 sessions must take place within 180 days.
For a Babyccino session, no Fee will be charged.
For the Be the parent you want to be coaching programme, you will be charged the Fee confirmed via e-mail and agreed by both parties in the Coaching agreement.
If you book the 12 week Coaching programme, all 12 appointments must take place within 180 days.
Deviations from the Fees stated and any additional agreements must be made in writing and agreed by both parties.
Fees are exempt from VAT in accordance with the German small business regulation (pursuant to §19 No.1 of the German Turnover Tax Act (UstG.)).
Since I am a private practice, Fees cannot generally be billed to a public institution and cannot usually be covered by health insurance. You will need to cover the cost of Coaching privately.
Coaching takes place once payment has been received by PayPal or bank transfer to the account below at least two working days (48h) before your scheduled appointment.
The following services are included in the fee:
- Evaluation of the questionnaire
- Content preparation
- Coaching (online or offline)
- Post coaching follow-up
For Coaching sessions, payment of the Fee by you to me shall be made in Euros via Paypal or bank transfer at the latest 48 hours before your scheduled session.
- by bank transfer: DE45 4306 0967 6013 2275 00
Reason for payment: coaching_client’s name
- by PayPal: firstname.lastname@example.org
Reason for payment: coaching_client’s name
You understand and agree that, in the event of no or delayed payment, I reserve the right to: (i) charge interest on any late payment; (ii) claim compensation for any reasonable debt recovery costs incurred by me from you should any action be undertaken to obtain settlement of the account.
12. My Obligations and Refunds Policy
I shall endeavour to provide Coaching in accordance with these Terms.
In the event that I cancel a Coaching session or agreement, as applicable, for any reason, I shall offer you a new date for the Coaching session or agreement and no additional Fee shall be payable by you. In the event that it is not possible to offer you a new date, I will reimburse the Fee in full or according to Coaching sessions outstanding.
You agree that, in the event that you are unhappy with any part of my Coaching, you shall notify me within 48 hours of the Coaching session.
In the event that you wish to ask for a refund for a single Coaching session, you shall give me a written notification within 48 hours of the Session outlining in 200 words or more the reason for your dissatisfaction.
In the event that you wish to ask for a refund for a three-session package, you shall give me a written notification within 30 days of purchasing the package outlining in 200 words or more the reason for your dissatisfaction.
In the event that you wish to ask for a refund for my 12 week Coaching programme, you shall give me a written notification within 30 days of purchasing the package outlining in 200 words or more the reason for your dissatisfaction.
If a refund is granted, both parties have the right to terminate the Coaching agreement from there onwards in writing, and I shall not be liable to you to provide any future Coaching and you shall not be liable for any future instalments due provided you no longer wish to have any more Coaching sessions.
Further liability and compensation claims are excluded.
13. Your Obligations and Cancellation Fee
If Coaching (online or offline) does not take place on the scheduled date due to reasons for which you are responsible (technical requirements, you do not show up), the Fee must be paid in full.
If you cancel Coaching up to 5 days (working days) before the scheduled date, no further charges will be incurred. The Fee paid will be refunded.
If you cancel at short notice, this will result in a loss of earnings. In this case, a cancellation Fee will be charged as follows:
Cancellation within 4 days (working days) before the scheduled date:
- Half of the agreed Fee must be paid.
Cancellation within 2 days (working days) before the scheduled date or within 24 hours:
- The agreed Fee must be paid in full.
Cancellations can only be accepted until 5 pm. If a cancellation is made after 5 pm on a working day, it is deemed to have been made on the following day.
Cancellations received at the weekend or on a public holiday (whether by e-mail or telephone) can only be accepted from the next working day.
In the event that you notify me that you wish to postpone a Coaching session or agreement, you acknowledge and agree that I cannot guarantee to reschedule the same for your preferred date and time.
In the event that you notify me that you wish to postpone a Coaching session or agreement, you acknowledge and agree that you have up to 60 days to use a single Coaching session, up to 180 days to use the 3 sessions in the 3 session package, and up to 180 days to use the 12 sessions in the 12 week programme.
You shall notify me if and when: (i) you have any special requirements relating to the Coaching prior to me providing Coaching; (ii) you say or do anything in a session that you don’t feel comfortable with; and (iii) you have any concern at all with the way we are working.
14. Changes to Coaching
I reserve the right to make necessary changes to the content and organization of the Coaching before or during Coaching, provided that these do not significantly change the overall character of the Coaching.
I will inform you immediately of any necessary changes.
All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when dispatched.
16. Force majeure
I shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Coaching, if the delay or failure was due to any cause beyond my reasonable control.
17. Entire agreement
These Terms, together with the booking confirmation, constitute the entire agreement between the parties and shall exclude any other agreement, or understanding of any kind, whether oral or written, relating to the Coaching.
If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
19. Governing law and jurisdiction
Any disputes shall be governed construed in accordance with local law by the local court of competent jurisdiction for the agreed business location.